FAQ

Frequently Asked Questions – Jack Crafts

1. What products does Jack Crafts sell?
At Jack Crafts, we specialize exclusively in epoxy tables—each one handcrafted with premium wood and high-quality resin to create stunning, functional centerpieces for your home or workspace.

2. Do you offer customization?
Absolutely! We offer fully customizable epoxy tables. Choose your size, wood type, resin color, and design features. To get started, email us at support@jackcrafts.store or use our website’s contact form.

3. How long does shipping take?

• Processing Time: 2–3 business days for standard orders.

• Custom Orders: Varies based on design—typically 2–4 weeks.

• Delivery Time: 3–7 business days (U.S. orders).
  Tracking information will be provided once your order ships.

4. What is your return and refund policy?
We accept returns within 30 days for unused, non-custom items in their original packaging.
Custom epoxy tables are non-refundable unless damaged during transit. Please refer to our [Return Policy Page] for full details.

5. What if my epoxy table arrives damaged?
Please email us at support@jackcrafts.store within 10 days of receiving your table. Include clear photos of the damage, and we’ll work quickly to arrange a replacement or refund.

6. Do you offer international shipping?
Yes, we do! For international orders, please email support@jackcrafts.store with your location, and we’ll provide a custom shipping quote and estimated delivery time.

7. How can I contact customer support?
You can reach our support team at support@jackcrafts.store or through live chat on our website during business hours. We’re here to help!