Our Policies
Our Store Policies – Jack Crafts
At Jack Crafts, we value transparency, craftsmanship, and customer satisfaction. Please review our policies below to ensure a smooth and confident shopping experience.
Shipping Policy
Processing Time:
Orders are processed within 3 business days. Custom epoxy tables may take 2–4 weeks depending on design complexity.
Delivery Time:
Estimated delivery is 3 to 7 business days after shipping (U.S. orders).
Shipping times may vary based on your location.
Shipping Costs:
Shipping costs are calculated at checkout. Free shipping may be available on select products or promotions.
Tracking Information:
Once your order is shipped, you will receive a tracking number via email.
Return & Refund Policy
Eligibility:
Returns are accepted within 30 days of delivery for non-custom, unused items in their original packaging.
Non-Returnable Items:
Custom epoxy tables are non-refundable unless damaged or defective upon arrival.
Refund Process:
Once we receive and inspect your returned item, your refund will be processed within 2 business days.
Return Shipping:
Customers are responsible for return shipping costs unless the item is damaged or incorrect.
Damage & Replacement Policy
If your table arrives damaged or defective, please contact us at support@jackcrafts.store within 30 days of delivery. Include clear photos of the issue, and we’ll arrange a prompt replacement or refund.
Cancellation Policy
Orders may be canceled within 10 hours of purchase.
After this window, cancellations may not be possible if production has already begun.
Privacy Policy
Your privacy is important to us. We do not sell or share your personal information, and we use secure methods to protect your data.
📩 Questions?
Email us anytime at support@jackcrafts.store.
Thank you for choosing Jack Crafts—where every epoxy table is a masterpiece.